Student Success Coach

Highland Community College   Freeport, IL   Full-time     Education
Posted on July 27, 2022
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CORE VALUES AND EMPLOYEE CHARACTERISTICS: Highland Community College has adopted a set of Core Values and Employee Characteristics that it believes each employee must model in order for the College to provide a supportive and productive working and learning environment. These Core Values are Integrity, Compassion and Respect. The Employee Characteristics and Commitment, Interpersonal Skills, Lifelong Learner and Sound Judgment.

TITLE: Student Success Coach (Grant Funded)*


GENERAL STATEMENT OF RESPONSIBILITIES: To promote student success and increase retention by providing coaching and intervention techniques to students. Facilitates student access to programs and services by helping remove barriers to student enrollment and progression in order to achieve educational and personal goals. Serves as a head coach for a sport.

PRINCIPAL DUTIES: (essential functions)

  • Monitors case load of students who participate in Bridge programs, are identified as highrisk, or meet the Bridge grant’s target population of minority, first-generation, and lowincome students and adults returning to college.
  • Assists students in developing self-efficacy skills by identifying and overcoming obstacles that may be impeding academic success. Instructs students on strong time management, study, and organization skills.
  • Motivates students to practice self-regulation and to take ownership of their academic success by creating individualized success plans.
  • Assists with Bridge program coordination and wrap around services for students by using an individualized approach such as facilitating a mentor match, behavioral health counseling, and other academic support services.
  • Serves as an athletic head coach, with sport to be determined.
  • Actively recruits and selects, organizes, and prepares a competitive sports program composed of Highland Community College students to compete with other institutions of similar size and athletic philosophies.
  • Works in close cooperation with the Director of Athletics and Physical Education relating to all matters pertinent to coaching, including recruiting, practicing, scheduling, equipment, supervision, eligibility, public relations, fundraising, and contest and tournament management.
  • Serves as a liaison and provides support to students in navigating campus resources.
  • Assists in the coordination, development, and implementation of appropriate high engagement student success strategies and supporting technologies.
  • Proactively engages students in conversations, goal setting, and plans that will improve student success and support the College’s retention efforts.
  • Drawing on assessment tools such as the College Student Inventory, and working with the advisors, mentors, tutoring services, disability services, counseling, and career services, the Student Success Coach ensures wrap around services are available to students.
  • Serves on the Early Alert Team and manages assigned cases by following up with students and helping to strategize how to get back on track in their classes.
  • Assists in providing Testing Center services in absence of Testing Center Coordinator.
  • Utilizes data and appropriate systems and technologies as directed for program tracking, record keeping, and internal communication.
  • Performs other duties as assigned.


  • Knowledge of English usage, grammar, spelling, punctuation and vocabulary.
  • Knowledge of computer operations and software applications.
  • Knowledge of principles, practices and processes of learning and teaching.
  • Knowledge of instructional techniques and processes.
  • Knowledge of educational advising and test administration.
  • Knowledge of principles and practices in working with a diverse student population.
  • Knowledge of student resources, referrals and services.
  • Knowledge of utilizing data to make informed decisions.
  • Skill in effectively using the internet to research careers, training, and job openings.
  • Skill in effectively communicating with and providing instruction to diverse student populations.
  • Skill in maintaining and updating records and related systems.
  • Skill in identifying problems, evaluating alternatives and implementing effective solutions.
  • Skill in responding to inquiries, disseminating information and providing instructional resources.
  • Skill in operating computers and software applications.
  • Skill in communicating effectively in writing.
  • Skill in communicating effectively one-on-one or in groups.
  • Skill in establishing and maintaining effective relationships with a diverse population of coworkers and others.

PHYSICAL REQUIREMENTS/ACTIVITIES: The physical requirements of this position are light work, exerting up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to work a variety of hours including early mornings, evenings, and weekends. Must have the ability to travel to off campus sites.

MINIMUM QUALIFICATIONS: Bachelor’s degree, with Master’s degree preferred, in counseling, education, student development or a related field required and three (3) years experience in assessing learning needs OR an equivalent combination of education and experience that provide the required knowledge and skills.

REQUIRED LICENSE/CERTIFICATION: Certified to administer Pearson VUE, CLEP, and
DSST within three to six (3-6) months of hire preferred.

REPORTS TO: Director, Retention and Learning Services (primary); Director, Athletics and Physical Education (secondary)

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